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Frequently Asked Questions (FAQ)

Here you will find quick and detailed answers to the most frequently asked questions about our services, subscriptions, reservations and much more. Our goal is to save you time by providing you with all the information you need in one place. If you cannot find the answer to your question, do not hesitate to contact us directly.

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Questions

  • What are your opening hours?

    JC EXCELSTUDIOS welcomes you from Monday to Friday from 3:00 p.m. to 11:00 p.m. and on weekends from 5:00 p.m. to 9:00 p.m.

  • What payment methods do you accept?

    We accept online payments for booking rehearsal sessions with PayPal or Stripe. For other services, we accept payment by card or cash.

  • Can I get a full refund?

    In case you cannot attend a reserved session, you can cancel it within 24 hours before the reservation date. After this deadline, we reserve the right to refuse any reimbursement.

  • Can I reserve several slots on the same day?

    Yes, you can reserve as many slots as you want during the day, provided that the studios concerned are available.

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